• Returned products must be in brand new, mint condition.
• All returns require an RMA (Return Merchandise Authorization) number.
• Mensa Marketing will only issue RMAs within 14 calendar days following customer's receipt of shipped product. If we cannot verify this date (from our shipper's tracking records), then we will allow only 14 calendar days from our receipt of payment.
• Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
• Software must be unopened and in the original sealed packaging.
• Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
• Please note that the warranty card must not be filled out.
• SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE
• Returns must be received by Mensa Marketing within 14 calendar days after our issuing an RMA. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.
• If a free gift was included with your purchase, it must be returned in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.

Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Mensa Marketing will match the shipping method and pay for shipping charges on replacement or exchanged products. We strongly recommend you fully insure your return shipment in case of loss or damage.

• A 15% restocking fee will be charged unless the item is defective, damaged, you received the wrong item, or law prohibits the fee.
• A restocking fee of up to 25% will be charged on special products as noted and an additional fee may be charged for products returned as defective that test to be operational upon return.
• Additionally, any return that has missing accessories or is incomplete in packaging may be rejected or will be subject to an additional restock fee to cover the price of the missing item.

Mensa Marketing does not offer any express warranties; however, many of the products are covered by Manufacturers' Warranties. Manufacturers' warranty details are typically available at the manufacturer's website. Manufacturers' warranties can also be obtained for free by contacting the manufacturer.

Some products must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item. More specific return policies are designated for the item categories listed below.

Physically damaged items cannot be returned.

Products offering mail-in rebates are not returnable once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Only the product manufacturer can replace any defective item missing the UPC code.

Bundle Specials contain multiple items offered together at a discounted price. Offers are valid only while supplies last. Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision).

• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within specified return period from the date of purchase.
• Note that a restocking fee of up to 25% will be applied.
• Components within a Bundle Special may be returned for replacement only.
• Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period.

Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually.

You will be issued a refund, if you return an item for an exchange (if the product qualifies for an exchange) after the product has been discontinued and we are out of stock.